Returns & Exchanges
At Harvey Norman Photos, we strive for perfection in every print, but if your personalized home decor or photo gifts arrive damaged or defective, we are committed to making it right. Due to the custom nature of our products, returns are generally accepted for manufacturing errors or shipping damage within 30 days of receipt.
Inspect Your Order
Upon receiving your custom home prints or photo products, please carefully inspect them for any defects, printing errors, or transit damage.
Contact Support
Email our customer service team with your order number and clear photographs documenting the issue with your item to initiate a claim.
Review Process
Our quality assurance team will review your submission within 2-3 business days to determine if a replacement or a refund is the appropriate resolution.
Resolution Delivery
Once approved, we will prioritize a reprint of your order at no additional cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing